CCC d.o.o. Sarajevo a member of the TELUS International Group

Telephony Administrator is responsible for installation, maintenance and support of voice infrastructure to ensure the operation of global telephony in order to provide performance and availability for its users, such as staff, customers and suppliers. Provides technical assistance by attending to telephony related issues and concerns.

Main Responsibilities:

●       Maintain and troubleshoot all PABX systems and other telephony devices within the organization,

●       Provide level 2 support and services troubleshooting within SLA’s time goals to ensure the center has the necessary resources to continue business in an efficient manner.

●       Implement policies and procedures to safeguard the telephony systems from external / internal security risks.

Specific Qualifications:

●       Knowledgeable in voice over IP (VOIP) and SIP technology.

●       Experience in telephony service or voice solution products is an advantage.

●       Working knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support.

Skills:

●       Written and verbal communication skills.

●       Problem-solving and decision-making skills.

●       Excellent communication and interpersonal skills

●       Ability to respond to External & Internal requests

●       Faster adaptation to technology changes

Education/ Experience and Knowledge:

●       Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course

●       Experience in telephony services or exposure in Avaya, BCM/Sinch, Five9/Genesys and Thrio products is an advantage.

●       Minimum of 3+ years experience in an information technology role.

Join our team, and apply now!